The decision to outsource is often made in the interest of lowering cost or making better use of time and energy costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of land, labor, capital, (information) technology and resource outsourcing provides them with the ability to maintain a high availability of service.

Outsourced support companies can offer more accountability. With outsourcing you can add value to your customer offerings at an affordable price, thats the beauty of outsourcing.

Outsourcing companies provides more flexibility, supporting extra hours , Providing 24x7 real time support which not possible with freelancers who really disappear.